it74

IT Services

development of software
consulting
outsourcing
implementation services
Cloud Services
hardware and software


 

cokit74

COKiT Services

Payment cards
transaction processing
ATMs
POS payment terminals

 

 

 

callcenter74

Call Center Services

telemarketing
maintenance relations
hotline
Flash Info
opinion survey

 

 

 

FOLLOWING OUR MOTTO HUMAN FACE OF IT WE WILL BE GLAD TO HELP
BECOME FAMILIAR WITH THE FOLLOWING AREAS

Cloud Computing

IT SERVICES

Our IT department has a great experience in comprehensive consulting and IT services for a wide range of industries. Our highly qualified specialists carry out infrastructure projects for companies from different industries. Each service we provide is tailored to the needs of our Clients.


2 14

Cards and Terminals Services Center – COKiT

We have extensive capabilities to deliver services and innovative solutions for banks and financial institutions. The scope of services includes card issuing and management of card-related services, management of ATMs, POS terminals as well as processing, authorization and settlement of e-commerce, m-commerce, POS and ATM transactions.


callcenter

CALL CENTER

We provide multi-channel and professional service in respect of communication with the end customer. Our experience and following the latest trends provides the highest quality and the relationship-focused calls are a guarantee of Client satisfaction.


2 44

SOFTWARE DEVELOPMENT

We develop dedicated software supporting the Client's processes and we deliver products corresponding to the presented expectations within the scheduled timeframe and following the rules of implementation and settlements jointly agreed in the project. Depending on the Client's needs we also offer the service to conduct an requirements' analysis at the level of the system vision, initial analysis and detailed analysis.


over 20 years of experience
over 80 regular clients
over 5000 supported users
 

WHY APLITT?

 

The process of choosing a partner for a long-term cooperation in the field of technological, implementation and consulting services is a real challenge. That’s why Your Company expects a single point of contact from the future Partner in those fields. To succeed, the partnership requires a wealth of competence, a wide variety of offers and rich experience from Your future partner.  You expect high quality services, stability of cooperation and opportunities to use the obtained potential.
Our motto HUMAN FACE OF IT is the essence of our response  to the challenges  set  before us,  and a guarantee  of  fulfilment  of  the  business  expectations  related  to  the  development  of  Your  Business.

 

We have a unique range of products and services, such as:

- Comprehensive IT services
- Consulting  services
- Cards and Terminals Services Center (COKiT)
- Call Center services
- Software development services
- Telecom services


 

stabilnosc

STABILITY

- a joint-stock company listed on the Stock Exchange- the share capital of PLN 191 610 386- a 7-year average period of employment- we have operated continuously for over 20 years

stabilnosc

EXPERIENCE

- hundreds of implemented projects- experienced governing and management staff- a portfolio of more than 85 regular Clients- both in large and small projects
stabilnosc

COMPETENCIES

- over 200 specialists and experts- more than 130 engineering certifications- unique Affiliate Program Partnerships- 45% of the staff improve their qualifications each year- the ability to implement projects considered by others as impossible
stabilnosc

QUALITY

- Technology Partnerships with market Leaders- proven methodologies to carry out projects- guaranteed short response times- priority on fulfilment of business goals and functional requirements- the level of provided services complies with the provisions of the law and the requirements of regulators
stabilnosc

POTENTIAL

- 19 locations throughout the country- capacity to provide worldwide services- ability to provide services on a 24/7 basis- functional and flexible systems to process payments and issue cards with the capacity to process over 1000 transactions per second- telecom operator status - RIPE NCC Member and LIR status- 3 Data Centers owned by the Company at separate locations
bezpiczeństwo

SECURITY

- Certificate of the Payment Card Industry Security Standards Council, Data Security Standard (PCI DSS)- support agreements with all providers of operated technologies - Premier Support Agreement with Microsoft Ltd.

over 1850 databases

over 950 servers


selected solutionsMIGRATION OF  TERMINAL SERVICES SERVICES

line

ico 01SCALE OF SOLUTION:

Migration of a terminal services environment based on terminal servers running Windows Server 2003, for more than 3000 users of a large financial institution, to a new environment based on Windows Server 2012 and Remote Desktop Services 2012.

ico 02PROJECT OBJECTIVES:

Optimizing the application performance and enhancement of user work comfort through the use of the latest technologies available, i.e. Remote Desk Protocol (RDP) 8; optimizing the costs by reducing the total number of servers in the solution and elimination of the risk associated with the end of the operating system provider’s support.

ico 03BENEFITS ACHIEVED:

Owing to the application of new solutions it was possible to:

-significantly lower the cost of maintaining the environment by:-reducing the total number of servers-reducing the demand for disk space-reducing the system maintenance cost-improve the performance and reliability of the applications provided to end users

APPLIED TECHNOLOGIES:

-Windows Server 2012-Remote Desktop Services 2012-ThinPrint

Would you like to know more details of the Campaign implementation? Are you interested in a similar Service?
Please feel free to contact our staff.


selected solutionsMIGRATION OF  MAIL AND COMMUNICATION SERVICES

line

ico 01SCALE OF SOLUTION:

Preparing the environment, automation and migration of 2 000 e-mail users in a large financial institution.

ico 02PROJECT OBJECTIVES:

-reduce the cost paid by the Client while maintaining the environment functionality -improve the scalability of the mail environment -increase the availability of the solution for multiple hardware platforms

Would you like to know more details of the Campaign implementation? Are you interested in a similar Service?
Please feel free to contact our staff.


selected solutionsIMPLEMENTATION OF  VPN ENVIRONMENT

line

ico 01SCALE OF SOLUTION:

As part of a long-term project ordered by our partner, a company in the financial services sector, we implemented an encrypted VPN communication environment in more than 700 branch offices of our Client.

ico 02PROJECT OBJECTIVES:

Extension of a local area network (LAN) by the VPN solution enabling centralization of services, enhancing the quality, performance and reliability with a parallel reduction of operational risks. The project implementation included a VPN solution based on Juniper’s technology on SRX series devices.

ico 03BENEFITS ACHIEVED:

Owing to the application of new solutions it was possible to:

-reduce the risks associated with the transmission of sensitive data-significantly reduce personnel costs related to the end of the day tasks in branch offices-centralize the provided ICT services -it was made possible to implement a range of projects improving the quality of the existing services provided in the Client’s dispersed branch offices-it was made possible to operate online outside the headquarters

Would you like to know more details of the Campaign implementation? Are you interested in a similar Service?
Please feel free to contact our staff.



over 3000 calls per month

over 10000 end ustomers served daily

over 60000 hours of calls anually


selected solutionsCALL CENTER

line

ico 01OVERVIEW OF THE SITUATION:

The main channel of contact with mass customers supported by our Client, a large company in the financial sector, were phone calls made by the sales staff. Each sales office was to make a defined number of contacts with end customers meeting specific requirements. The telephone call was complementing other marketing activities such as, for example, bulk mailing of letters. The dates of both actions were coordinated, due to the time and quantity constraints on the promoted product. No possibilities of monitoring the staff’s activities in sales offices in terms of quantity and quality and problems with assessment of the actual effects of activities were the reason why we were ordered to carry out a pilot Telemarketing Campaign.

ico 02PROJECT OBJECTIVES:

Owing to the fact that the telemarketing works were transferred to us, the following was achieved

ico 03OVERVIEW OF THE SITUATION:

Owing to the fact that the telemarketing works were transferred to us, the following was achieved:

- accurate examination of the effects of marketing efforts-standardization of the way how to talk with end customers-unification of the scope of information communicated during the call-relieving the staff in sales offices-which speeded up customer service in sales offices reaching end customers was more effective owing to an increased number of contact attempts, also in evening hours-centralized reporting

 

 

Would you like to know more details of the Campaign implementation? Are you interested in a similar Service?
Please feel free to contact our staff.

CONTACT FORM

Please use the form below to contact us.



Full name:
Phone number:
Company Name:
E-mail Address: *
Area of interest:


Subject:
Message: *
Type the characters you see here:
*

expand


Head Office


Aplitt S.A.
ul. Arkońska 11, 80-387 Gdańsk
www.aplitt.pl

KRS number: 0000213059
The Share Capital is  191 610 386 PLN

Phone Numbers


Office: +48 58 782 82 82
Fax: +48 58 511 20 01

E-mail


E-mail: kontakt@aplitt.pl

 Dokument bez tytułu