Let us be in regular contact
The accuracy, updating of Customers’ data on a current basis, and also information about an expanded product offering are significant elements of cooperation for a Business Partner. We can offer the Service of quick verification and supplementation of data which, owing to the available ICT tools, can be implemented in a very short time.
Below three Campaigns are presented:
Change of data – for those who recognize the significance of regular contact with the Customer
Delivery/Promotion – for increasing sales
Change in availability – for Customers’ convenience
Please feel free to contact us if your Company:
- puts great emphasis on the promptness of action combined with the security of information
- plans to increase recognizability
- prioritizes comprehensive solutions and high quality of Customer service
- wants to gain new Customers and become more available for the existing ones
SCOPE OF THE SERVICE:
- determination of business expectations
- configuration of the ICT facilities
- preparing training materials
- preparing conversation scenarios and a dedicated “relational path”
- monitoring the Service quality and implementation
- recording and storage of calls
- a detailed report of actions taken
CHANGE OF DATA
In order to enable contact of Customers with the Business Partner we can offer the Campaign aimed at informing Customers immediately after the change of data. A goal of the Campaign can also be the update of contact details of the company, bank account number, informing about the change of the salesman providing the Customer service.
During a call Consultants may additionally get the relevant marketing consents which will enable the preparation of bases for the occasional marketing actions.
Instant information concerning a delivery or new items in the range of products may increase demand for the offered goods. In a very short time all or properly selected Customers may be informed of new products available in stock.
A Campaign’s goal may also be to inform about the planned or end of promotions.
CHANGES IN AVAILABILITY
Our aim is to ensure that Customers have always up-to-date knowledge of working days and hours of your Company. Therefore, we offer quick informative action, if they change. A short message about changing the opening days and hours of the office on holidays, during maintenance of systems, repairs, etc., is communicated as part of the Service.