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HOTLINE

We follow the principle: I know what I am saying and I am not saying what I know


 

Quick and efficient communication is the basis for the proper functioning of the Company.

Hotline is one of the most effective ways of the Customer contact with the Company and it also contributes to the increased brand awareness.

The service is based on the highest quality standards in the Customer service.

With our offer you can specify both days and hours of doing the Service, as well as the scope of information to be given by yourselves and tailor it to your individual needs.

Below three Campaigns are presented:

Information & product - for regular and prospective Clients

Occasional – used in case of promotion actions

Extra/IT Line – support for business and Clients

FOR WHOM:

Please feel free to contact us if your Company:

  • plans to increase recognizability
  • prioritizes comprehensive solutions and high quality of Customer service
  • wants to gain new Customers and become more available for the existing ones

SCOPE OF THE SERVICE:

  • determination of business expectations
  • multi-level and fully definable IVR Configuration of the ICT facilities
  • preparing training materials
  • preparing conversation scenarios and a dedicated “relational path”
  • monitoring the Service quality and implementation
  • recording and storage of calls
  • a detailed report of actions taken

 


miejsce realizacji uslugi 


METHODS:

  • active dialogue and proper identification of needs
  • individual approach to the customer

scenariusze 


OBJECTIVES:

  • gaining new Customers
  • creating a positive image of the company


aktywny dialog i właściwa identyfikacja potrzeb Klienta

ico 06INFORMATION & PRODUCT

As part of the Campaign we provide regular telephone service to the Customers of your Company. During a telephone call our Consultants give, in a professional way, detailed information and recognize expectations of Customers. Owing to these actions it is possible to propose a specific product meeting the expectations of the individual person.

Our actions are to a large extent targeted at encouraging Customers to avail themselves of the product offer.


ico 08OCCASIONAL

As part of the Campaign we provide occasional telephone service to the Customers of your Company.  We guarantee subject-related preparation of Consultants and the possibility to have quick access to information about promotion actions.


ico 07EXTRA/IT LINE

As part of the Campaign we provide additional telephone service to the Customers of your Company.The scope of the information provided by our Consultants can be specified by yourselves.

We offer product, information, promotional hotline and IT Line. The latter is an excellent solution where telephone service outside business hours of your Company is necessary.   

An additional advantage that the Campaign gives is the possibility to launch it almost immediately.

BENEFITS

 bezpieczenstwo SECURITY
  • two locations which ensure continuity of Service
  • complete reports tailored to your needs (optionally: tailored to the Client’s needs)
  • playback, assessment and storage of recordings to constantly improve the quality


 komfort COMFORT
  • opportunity to gain new Customers Effective form of presentation of the Company
  • positive impact on the brand image
  • relational nature of calls and proper identification of Customer needs increasing the effectiveness of actions
  • possibility to define the scope and duration of the Service by Clients themselves
  • consistency of information given to Customers
  • comprehensiveness of the Service


 komfort COSTS
  • possibility to reduce costs significantly
  • transparent billing system
  • training and improvement of qualifications of the Consultants doing the Service included in the project price


Head Office


Aplitt S.A.
ul. Arkońska 11, 80-387 Gdańsk
www.aplitt.pl

KRS number: 0000213059
The Share Capital is  191 610 386 PLN

Phone Numbers


Office: +48 58 782 82 82
Fax: +48 58 511 20 01

E-mail


E-mail: kontakt@aplitt.pl