Every contact with a Customer matters
Because the Customer is important
We take special care to ensure that in each call the Customer in not only heard but listened to. We treat the Interlocutor as a partner, we make a proper analysis of needs, we present the best solutions - this increases the feeling of comfort perceived both by the Customer and the Consultant.
Good preparation of the Consultant = a good result
Before the Service is provided we organize training for selected Consultants. Workshops include the subject-related issues and the training of how to conduct calls. The tests in subject-related knowledge and the ongoing monitoring of quality by the playback of recordings from time to time by Instructors enable to maintain the highest standards at each stage of providing the Service.
Below three Campaigns are presented:
Personalized Offer - for regular Customers
General Offer - to increase the number of Customers
Arrangement of Business Meetings - for those who want to establish new contacts
Please feel free to contact us if your Company:
- plans to increase profits / the level of effectiveness
- wants to increase recognizability
- prioritizes comprehensive solutions and high quality of customer service
- wants to outsource the sale of a product / service to professionals
SCOPE OF THE SERVICE:
- determination of business expectations Configuration of the ICT facilities
- preparing training materials
- preparing conversation scenarios and a dedicated “relational path”
- Monitoring the Service quality and implementation
- recording and storage of calls
- a detailed report of actions taken
The fact that sale by telephone although is an extremely effective method is not well perceived by Consumers is no longer a taboo subject. And already the very expressions: sale by phone, telephone marketing, telemarketing, telesales, telemarketer, telephonist - can trigger negative associations.
Therefore, based on the knowledge and experience of our Specialists in customer service we have developed unconventional business model changing the way of thinking of telemarketing.
Customers are very demanding, we know it because we ourselves are customers, too. In a telephone call there is no space for dubious arguments or ready-made statements read from a sheet of paper.
As the Call Center which is distinguished by the relational manner of making a conversation with the Customer, we know that the basis for an effective conversation is first of all free communication. -more-
Our Team of Consultants TALKS with Customers and LISTENS carefully to them so that owing to a thorough ANALYSIS OF NEEDS they can propose the best solutions.
A telephone call takes as little (and as much) time as a few minutes during which we take care that the Customer feels at ease. The most important thing is the first impression which cannot be repeated. Therefore, we perfect the Consultants’ abilities by frequent courses of training and workshops.
While providing the Service our Specialists, using the appropriate means and taking care of the quality and style of expression, aim at presenting the best solution to the Customer fulfilling your expectations and following our concept of a friendly, relational but also effective contact at the same time
An effective alternative to the full offer presentation.
We are flexible in developing dedicated Services. Apart from the actions targeted at convincing the Customer to use the Product or Service we can propose a shorter version of calls which is an alternative to the Service based on the full presentation of a personalized offer.
While providing the Service our Team of Consultants will present the activities of your Company in a conversation with the Customer to encourage him/her, after the subject-related introduction, to become familiar with details of your offer.
Training materials developed by experienced Instructors contain not only tips for a relational call but also proven methods allowing the effectiveness of telemarketing activities to be increased.
ARRANGEMENT OF BUSINESS MEETINGS
The Arrangement of Business Meetings Service is an extremely effective method of winning a new Customer. As part of this Service making a phone call is the first and the most important step on which the degree of the Interlocutor’s interest depends. Great responsibility lies with the Consultants. The continuous improvement of qualifications, participation in dedicated courses of training, tracking trends on the market is therefore a must.
In each call the dedicated Consultants aim at accomplishing the goal which is to arrange a meeting.
As the Service is characterized by a higher degree of difficulty, the calls are of special nature. Apart from the appropriate self-presentation by an unconventional way of starting a call, Consultants, already when starting the dialogue, aim at building positive relations and gain trust of the Customer. We know that only a reliable Consultant is able to win a Customer over as to the proposed solution. A factor which has impact on the achievement of success is also the appropriate attitude of the Consultant - self-confidence and belief in the information passed.-more-
As we know that the state of full satisfaction can be achieved only when we are able to convince the Customer who was disinterested before or the one hesitating, the Team of Instructors develops tips for the purpose of the Service how to change the Customer’s objections to information or a suggestion valuable for the Consultant. We use it. IT WORKS!