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MAINTENANCE OF RELATIONS

Win trust through relations


 

Building relations with Customers is a process which has to be carried out with particular attention to every detail, therefore we offer Campaigns aimed at not only the support of sales activities consisting in the Customer opinion survey but also occasional calls playing a role in making the contact with the Interlocutor deeper.

Below three Campaigns are presented:

Nice Call – for those who take care of good relations with Customers

Occasional Call - to effectively raise the level of satisfaction

Claims Handling – a new standard of amicable handling of affairs

FOR WHOM:

Please feel free to contact us if your Company:

  • plans to increase recognizability
  • wants to maintain good contact with the Customer
  • cares about a positive image
  • prioritizes comprehensive solutions and high quality of Customer service

SCOPE OF THE SERVICE:

  • determination of business expectations
  • configuration of the ICT facilities
  • preparing training materials
  • preparing conversation scenarios and a dedicated “relational path”
  • monitoring the Service quality and implementation
  • recording and storage of calls
  • a detailed report of actions taken

 

 


miejsce realizacji uslugi 


METODS:

  • relational nature of calls
  • individual handling of cases

scenariusze 


OBJECTIVES:

  • maintaining long-term, partner relations with customers
  • creating a positive image of the company


ico 06NICE CALL

Contacting the Customer after closing the transaction has good impact on the level of satisfaction with the service quality.   Thanking for using the services completes the sales process. During such a call the Customer may also be informed of the contact details and be invited to stay in contact in the future. The Consultant may also survey the Customer's opinion on the quality of products and services.  Customers appreciate the words of thanks. The expression of appreciation for establishing, continuing or expanding cooperation is an important stage in building long-term relations.


ico 08OCCASIONAL CALL

Occasional calls complement the cycle of the Customer service in an excellent way.

The Customers’ positive perception of birthday, holiday wishes or wishes on other occasions translate to their readiness to talk as part of selling services at a later date.

For the purpose of this Service we propose to prepare a scenario ensuring the conversation to go in a friendly atmosphere.


ico 07HANDLING OF COMPLAINTS

Out of concern for a good image of our Business Partners we take care that during each contact a Customer, after a call, is satisfied with how the call progressed. We handle complaints with particular attention. On the basis of the gained experience we know that the service quality is the key in case of complaints handling.-more-

BENEFITS

 bezpieczenstwo SECURITY
  • two locations which ensure continuity of Service
  • complete reports tailored to your needs (optionally: tailored to the Client’s needs)
  • conversation scenarios reviewed by the Legal Department
  • playback, assessment and storage of recordings to constantly improve the quality


 komfort COMFORT
  • effective form of presentation of the Company
  • positive impact on the brand image
  • relational nature of calls increasing the effectiveness of actions Possibility to define the scope and duration of the
  • Service by Clients themselves
  • consistency of information given to Customers
  • comprehensiveness of the Service


 komfort COSTS
  • possibility to reduce costs significantly
  • transparent billing system
  • training and improvement of qualifications of the Consultants doing the Service included in the project price


Head Office


Aplitt S.A.
ul. Arkońska 11, 80-387 Gdańsk
www.aplitt.pl

KRS number: 0000213059
The Share Capital is  191 610 386 PLN

Phone Numbers


Office: +48 58 782 82 82
Fax: +48 58 511 20 01

E-mail


E-mail: kontakt@aplitt.pl