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OPINION SURVEY

Information is the key to business


 

Customer satisfaction with the level of service and satisfaction with the quality of services and products affects loyalty which translates into the profitability of projects. The attitude of Customers to the proposed services and products is also an important element of building the sales strategy of each Company. Therefore, we offer a Service that will provide the Business Partner with important information about Customer preferences in a short period of time.

Depending on the purpose of the research, as part of the service, we offer a survey, the form of which is determined on the basis of the Business Partner’s expectations. The service can be provided on the basis of a questionnaire. In such case, the received and standardized responses, are entered by our Consultant to an electronic script already during the call.

After completion of the Service we conduct a thorough analysis of the survey. A summary of the results is provided to the Business Partner in the most optimal and clear form.

The service can also be provided using the open questions method.

Before starting the Service we provide advice on the selection of the target group. We try to make sure that the survey form is effective and we suggest the most optimal model that will provide the desired information.

Three Campaigns are presented below:

Quality of Services and Products – to prepare the sales strategy

Quality of Service –to increase Customer satisfaction

Net Promoter Score – for a fair comparison of results

FOR WHOM:

Please feel free to contact us if your Company:

  • intends to explore and analyze the opinions and preferences of Customers
  • plans to increase recognizability
  • prioritizes comprehensive solutions and high quality of customer service
  • wants to gain new Customers and become more available for the existing ones

SCOPE OF THE SERVICE:

  • determination of business expectations
  • configuration of the ICT facilities
  • preparing training materials
  • preparing conversation scenarios and a dedicated “relational path”
  • monitoring the Service quality and implementation
  • recording and storage of calls
  • a detailed report of actions taken

 

 


miejsce realizacji uslugi 


METODS:

  • relational nature of calls  increasing the effectiveness of actions
  • positive attitude to the customer

scenariusze 


OBJECTIVES:

  • learning the opinions and preferences of customers
  • precise preparation of product offering


ico 06QUALITY OF SERVICES AND PRODUCTS

The telephone survey of services and products is one of the cheapest and most effective methods of improving the quality of product offering, and the relational nature of calls increases the effectiveness of actions.

Thanks to the standardization of the interview the obtained results are objective. Consultants record all information in a dedicated panel that allows the results to be controlled at each stage of implementation. During the call interviewers use a ready-made script that archives all the answers.


ico 08QUALITY OF SERVICE

We offer one-time research and constant monitoring of the quality of service. The short period of the research will make it possible to offer instant diagnosis of the problem and take appropriate action.

As the quality service survey is done by an independent Team that has not participated in contacts with Customers so far, it is possible to receive free and open opinions from Customers. -more-

 

ico 07NET PROMOTER SCORE

The NPS (Net Promoter Score) is a universal and proven customer loyalty research tool which is characterized by the speed and ease of interpretation of the results. The research may be conducted as a separate Campaign and may complement the opinion survey. The greatest advantage of the research is the possibility of comparing the results with the effects of the competition research and the possibility of using the results in marketing materials.


BENEFITS

 bezpieczenstwo SECURITY
  • two locations which ensure continuity of Service
  • complete reports tailored to your needs (optionally: tailored to the Client’s needs)
  • conversation scenarios reviewed by the Legal Department
  • playback, assessment and storage of recordings to constantly improve the quality


 komfort COMFORT
  • learning the opinions and preferences of Customers
  • easy interpretation of the results
  • effective form of presentation of the Company
  • positive impact on the brand image
  • relational nature of calls increasing the effectiveness of actions
  • possibility to define the scope and duration of the Service by Clients themselves
  • consistency of information given to Customers
  • comprehensiveness of the Service


 komfort COSTS
  • low cost of the Service
  • transparent billing system
  • training and improvement of qualifications of the Consultants doing the Service included in the project price


Head Office


Aplitt S.A.
ul. Arkońska 11, 80-387 Gdańsk
www.aplitt.pl

KRS number: 0000213059
The Share Capital is  191 610 386 PLN

Phone Numbers


Office: +48 58 782 82 82
Fax: +48 58 511 20 01

E-mail


E-mail: kontakt@aplitt.pl