Card related supporting services
We have the appropriate tools, expertise and resources required to manage card related processes that support the issuing of payment cards.
Transaction monitoring and fraudulent transaction handling
Our dedicated team and infrastructure for the process of transaction monitoring and fraudulent transaction handling guarantees the highest standard of security. We have the necessary knowledge and experience, we provide professional support and a set of the necessary requirements and good practices in this field.
We can provide reporting of fraudulent transactions to international payment organizations in accordance with the applicable regulations, as well as to the Partner in the agreed manner.
Card and transaction complaints and chargeback handling
We have the tools, experience and resources necessary to handle card and transaction complaints and chargeback processes for the Client (reversal, chargeback, representment, pre-compliance, compliance, pre-arbitration, arbitration, good faith) in accordance with the regulations of international payment organizations.
24 h/365 Call Center Service
Our professional team can provide a 24h telephone service for Clients and cardholders. The team can provide support for card-related services including:
- - card activation, card blocking, etc.,
- - enabling / disabling contactless functionality and online payments,
- - changes of transaction limits,
- - 24-hour monitoring of transactions and contact with the cardholder in case of fraudulent transactions (first line support),
- - handling of inquires and compliants (first line support) for both the Client's personnel and the cardholders.
The scope of services for the Client and cardholders can be agreed to suit individual requirements.