HIGH PERFORMANCE COMBINED WITH QUALITY
AND UNCONVENTIONAL APPROACH


 
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Every contact with the Customer matters


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Win trust through relations


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We follow the principle: I know what I am saying and I am not saying what I know


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Let us be in regular contact


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Information is the key to business


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A tailored approach brings the best results


FRIENDLY COMMUNICATION STANDARD meaning GUARANTEES

While all aspire to meet the expectations, we take actions to make the result of our work
exceed the Client’s requirements.


 

CONTACT WITH CLASS
The FCS means a set of objectives to build proper relations between us and our Business Partners and their Clients which guarantee professional project implementation. 

The strategy of the prepared Campaign and the nature of talks with Clients of Business Partners is determined with reference to the FCS model.


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FRIENDLY, MEANING US

The key to our success is a competent and active Team who is enthusiastic to take on subsequent challenges.


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MULTI-LEVEL IDENTIFICATION OF NEEDS

We provide professional advice at every stage of cooperation.


FLEXIBLE TECHNOLOGIES

Owing to the state-of-the-art technological facilities we can implement even the most daring ideas of our Business Partners.

FRIENDLY TEAM

The whole team, with energy and enthusiasm, is involved in the search for best solutions.


RESPONSIBLE TEAM

Owing to the organizational structure developed in a transparent way it is possible to delegate tasks accurately and we are able to provide security of continued Services.

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OVER

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CONNECTIONS PER MONTH

COMMUNICATION, MEANING QUALITY

I talk because I like it.
We depart from standard scripts or scenarios, creating a novel version of the course of a conversation, including:


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Tips for relaxed conversation with the Customer

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Rules concerning the quality and style of expression

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A list of factors characterizing the Consultant’s attitude

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A description of how to deal with the Customer’s objections

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Sample questions of a Customer and suggested answers

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A list of examples of phrases (the language of benefits)

 

Owing to such an approach to the telephone conversation we do not fit in with the stereotype thinking about a Consultant as a person doing a monologue.

 
 

INDIVIDUAL APPROACH TO THE CONSULTANT
The time of training is adjusted to the individual needs of Participants. Effectiveness comprises: involvement of each Consultant, assimilation of the material, the way how the training is conducted.

INNOVATIVE TRAINING TECHNIQUES
The training materials are prepared with reference to the Business Partner's requirements. The Team developing the base of knowledge is not limited to the traditional version only. Presentations that contain both subject-related issues, as well as diagrams are created showing how to act, the achievable results and the strategy of development. In addition, the Business Partner can train our Consultants and Coaches.

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STANDARD, MEANING BUSINESS ANALYSES

Continuous development is a part of everyday business and in accordance with our philosophy it sets the standard for the Contact Center industry


 

LEGAL ASSISTANCE
Our Services are not only effective but they also provide secure business support.

 

TRANSPARENT COSTS
We apply clear and explicit methods of settlement without any hidden or additional costs.

CUSTOMIZATION OF REPORTS
Our Company is distinguished by a specialist analytical Team that explores not only standard KPIs for the Call Center but also defines individual standards for specific Services.

 

PERSONAL DATA PROTECTION 
Our Security Policy guarantees that all legal requirements related to the personal data protection are met.

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MODEL – SUCCESS STORY


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CONTACT FORM

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Head Office


Aplitt S.A.
ul. Arkońska 11, 80-387 Gdańsk
www.aplitt.pl

KRS number: 0000213059
The Share Capital is  191 610 386 PLN

Phone Numbers


Office: +48 58 782 82 82
Fax: +48 58 511 20 01

E-mail


E-mail: kontakt@aplitt.pl