Computer workstation support/Service support / IT Outsourcing - IT Co-Sourcing


DESCRIPTION OF THE SERVICE:

The service includes the offer of full support to the end user, including support and maintenance of the computer workstation and the software at this workstation.

These services are provided using the latest security technologies and access procedures agreed with the client.

FOR WHOM:

The service is addressed to companies, local government institutions, public administration units and other organizations  wishing to outsource the service of the infrastructure to an external company.

Please feel free to contact us, if your Company:

  • needs the IT support service for its staff, tailored to the specific, often high requirements
  • needs external consultation for the development of its own IT infrastructure and hardware
  • recognizes the benefits of outsourcing the service support of the whole or a part of the infrastructure to an external company
  • does not plan to increase employment in the IT department, while increasing employment in other areas of the company’s business
  • expects one place to report problems related to the functioning of the whole IT environment
  • requires access to very wide range of the IT expertise due to the variety of the systems and tools used


SCOPE OF THE SERVICE:

  • user support in the remote and personal model
  • analysis and solving of problems reported by the user
  • updating of software and operating systems
  • monitoring of the computer hardware condition including information about the necessary modifications
  • consultancy on expanding and developing the hardware base and network infrastructure
  • end user training in operation of computer equipment

miejsce realizacji uslugi 


VENUE OF THE SERVICE:

  • Client premises throughout Poland
  • Remotely


scenariusze 

SERVICE SCENARIOS:

  • implementation
  • maintenance and optimization
  • monitoring

 

 

BENEFITS

 bezpieczenstwo SECURITY
  • ability to limit the adverse effects of a failure to the necessary minimum owing to the many years of experience and established procedures
  • ensuring continuous support for the end user
  • reducing the risks related to the support to depend on accidental factors (accidents, annual leave, sick leave)
  • reducing the risks connected with non-optimum collection and processing of data


 komfort COMFORT
  • constant availability of service engineers and the guarantee of quick support
  • a centralized point for the reception and processing of notifications of problems
  • ability to focus on the core business of the company
  • Ability to provide the service at locations indicated by the client throughout the country. We have our offices in: Kołobrzeg, Tricity, Ełk, Poznań, Bydgoszcz, Łódź, Warsaw, Wrocław, Katowice, Kraków, Lublin and Rzeszów
  • access to full documentation of interventions and tools for analysis of the documentation related to the conducted repairs and other activities covered by the service
  • the service includes access the POSNET authorized service for fiscal devices
  • possibility of full concentration of the resources on the strategic objectives of the company


 komfort COSTS
  • reduction and optimization of the costs of workstation operation and maintenance
  • predictable costs of maintaining the service
  • reducing the costs of management
  • adjusting the scope, manner of providing the service and the cost of services to individual needs and requirements
  • full control of the costs related to the provision of services


Head Office


Aplitt S.A.
ul. Arkońska 11, 80-387 Gdańsk
www.aplitt.pl

KRS number: 0000213059
The Share Capital is  191 610 386 PLN

Phone Numbers


Office: +48 58 782 82 82
Fax: +48 58 511 20 01

E-mail


E-mail: kontakt@aplitt.pl