Computer workstation support/Service support / IT Outsourcing - IT Co-Sourcing
DESCRIPTION OF THE SERVICE:
The service includes the offer of full support to the end user, including support and maintenance of the computer workstation and the software at this workstation.
These services are provided using the latest security technologies and access procedures agreed with the client.
The service is addressed to companies, local government institutions, public administration units and other organizations wishing to outsource the service of the infrastructure to an external company.
Please feel free to contact us, if your Company:
- needs the IT support service for its staff, tailored to the specific, often high requirements
- needs external consultation for the development of its own IT infrastructure and hardware
- recognizes the benefits of outsourcing the service support of the whole or a part of the infrastructure to an external company
- does not plan to increase employment in the IT department, while increasing employment in other areas of the company’s business
- expects one place to report problems related to the functioning of the whole IT environment
- requires access to very wide range of the IT expertise due to the variety of the systems and tools used
SCOPE OF THE SERVICE:
- user support in the remote and personal model
- analysis and solving of problems reported by the user
- updating of software and operating systems
- monitoring of the computer hardware condition including information about the necessary modifications
- consultancy on expanding and developing the hardware base and network infrastructure
- end user training in operation of computer equipment