DYNAMICS CRM


DESCRIPTION OF THE SERVICE:

The concept of using CRM tools has been on the market for quite some time, but its importance has increased significantly in recent years due to better access to technologies and data integration possibilities as part of the used systems. Most of the companies analyze the rationale for the implementation of CRM solutions to maintain the existing customers and reduce the cost of such maintenance and, most importantly, to reduce the cost of acquiring a new customer. If the goal of the company is primarily the provision of high quality services, tailored to individual customer needs, and then to build up and maintain their loyalty, the implementation of CRM tools will result in increased revenues. The implementation of a CRM solution should therefore be treated as an investment for the company and its board.

FOR WHOM:

The service is addressed to companies, local government institutions, public administration units seeking consulting and implementation support related to the solution for management of relations with a CRM customer.

Please feel free to contact us, if your Company:

  • expects to have the possibility of full control over the sales process
  • requires quick and precise information on the volume, value, and chance of success of the ongoing and planned commercial activities
  • uses or wants to use a sales funnel to conduct and shape the sales policy
  • expects to have access to advanced analytical tools needed to make a proper decision in the sales process or in the customer service
  • needs full access to the history of relations with a customer
  • requires the availability of a tool from the Ms Outlook or www interface level
  • understands the importance of social networking tools to communicate with the customer
  • expects the availability of advanced tools related to the creation, planning, monitoring and financial settlement of marketing campaigns
  • requires access to the CRM tools from any mobile device due to the specific nature of business


SCOPE OF THE SERVICE:

  • defining the business and functional requirements of the project
  • analysis of the business processes taking place in the organization in the area of sales, customer service and marketing
  • preparation of pre-implementation analysis
  • delivery of licences and the necessary infrastructure to launch the service
  • implementation according to the analytical documentation
  • implementation assistance
  • training of users
  • post-implementation assistance

miejsce realizacji uslugi 


VENUE OF THE SERVICE:

  • client premises throughout Poland
  • Aplitt Data Centers
  • remotely


scenariusze 

SERVICE SCENARIOS:

  • consulting
  • implementation
  • maintenance and optimization
  • monitoring

 

 

BENEFITS

 bezpieczenstwo SECURITY
  • reducing the risk of loss or unauthorized outflow of data in case of a leaving employee
  • gathering a set of customer data, quotations and actions taken and planned as part of the sales process at one location which greatly simplifies the process of backup and restoring in case of a failure of the infrastructure
  • full control of decision-making in the conducted sales process
  • full control and standardization of the sales process
  • reducing the risk of unauthorized access to customer data, price levels, rebates, etc.


 komfort COMFORT
  • increasing the sales effectiveness
  • easier building and maintenance of relationships with the customer
  • increasing the level of the quality of customer service combined with the possibility of personalization
  • increasing the flexibility of the sales and marketing activities
  • instant access to analytical data related to trading and marketing activities to be able to control the process
  • availability of tools to monitor customer activity in social media allowing quick response related to the market dynamics
  • reducing the time-consumption involved in doing repetitive administrative tasks
  • providing a standardized customer service system
  • possibility of quick transfer of all the information necessary for the effective conduct of the sales process in case of absence to substitute staff
  • reducing the time required for implementation of specific activities resulting from the adopted sales methodologies


 komfort COSTS
  • reducing the costs related to the introduction of a new employee
  • optimizing the costs of customer acquisition
  • reducing the costs of customer maintenance
  • reducing the costs related to marketing and promotional activities
  • reducing variable costs
  • full control of the marketing or entertainment budget
  • reducing the costs related to generation of analytical statements and reports


Head Office


Aplitt S.A.
ul. Arkońska 11, 80-387 Gdańsk
www.aplitt.pl

KRS number: 0000213059
The Share Capital is  191 610 386 PLN

Phone Numbers


Office: +48 58 782 82 82
Fax: +48 58 511 20 01

E-mail


E-mail: kontakt@aplitt.pl